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Privacy Policy

The Great Thing Which You Wants With The Simple Labor Of Trouble Seems To Be With No Haters

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T & T BILLING LTD is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, process, store, and protect the data of our clients and users when you use our flight booking services from the UK to worldwide destinations. Our aim is to provide transparent, professional, and compliant handling of your personal information while offering exceptional customer service. By using our services, including phone bookings and online inquiries, you agree to the practices described in this policy.


1. Information We Collect

We collect personal information that is necessary to provide, improve, and secure our services. This includes:

a. Contact Information:

  • Full name, phone number, email address, and postal address.

b. Travel and Booking Information:

  • Flight details, destinations, travel dates, number of passengers, and seating preferences.

  • Special requests or travel-related requirements, such as dietary or accessibility needs.

c. Payment Information:

  • Credit/debit card details or other payment method information required to process transactions.

  • Billing addresses and invoicing information for corporate clients.

d. Communication Data:

  • Information you provide during phone conversations, emails, or other communications with our team.

e. Technical and Usage Information:

  • IP addresses, browser type, device information, and usage patterns when interacting with our website or online services.

f. Optional Information:

  • Feedback, survey responses, and information you provide voluntarily to enhance your travel experience.

We collect this data in strict accordance with UK GDPR and other applicable data protection regulations.


2. How We Use Your Information

We use your personal information to provide, improve, and personalize our services. Specifically, we may use your data to:

  • Process and manage flight bookings efficiently.

  • Communicate booking confirmations, updates, changes, or cancellations.

  • Provide tailored travel advice and support to enhance your journey.

  • Offer corporate travel solutions, multi-city itineraries, and group bookings.

  • Comply with legal, regulatory, and security requirements, including airline and government regulations.

  • Analyze trends and improve our services to meet customer expectations.

  • Conduct marketing campaigns or promotions, only with explicit consent.

  • Detect and prevent fraud, unauthorized transactions, or misuse of our services.

Our goal is to ensure your travel experience is seamless, secure, and highly personalized.


3. Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following lawful grounds:

  • Performance of a Contract: To fulfill flight bookings and related services.

  • Legal Obligation: To comply with legal and regulatory requirements, including aviation laws.

  • Legitimate Interests: To improve services, prevent fraud, and ensure operational security.

  • Consent: For optional services such as marketing communications or data sharing with third parties.


4. How We Share Your Information

We are committed to safeguarding your data and do not sell or trade personal information. We may share your information with trusted partners when necessary to provide our services, including:

  • Airlines and Travel Partners: For booking, managing, and updating your flight itineraries.

  • Payment Processors and Financial Institutions: To securely handle payment transactions and billing.

  • Government Authorities and Regulatory Bodies: When required by law or for security and compliance purposes.

  • Service Providers: IT, customer support, data management, or analytics services used to operate or improve our business.

All third parties are bound by strict confidentiality obligations and are required to comply with applicable data protection laws.


5. Data Storage, Retention, and Security

We implement robust security measures to protect your personal data, including encryption, secure servers, firewalls, and access control protocols. Only authorized personnel have access to your information, and all staff undergo regular training on data protection practices.

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and applicable laws.


6. International Data Transfers

As a company providing services to clients worldwide, your data may be transferred to or stored in countries outside the UK. We ensure that such transfers comply with data protection regulations, including UK GDPR, and that adequate safeguards are in place to protect your personal information.


7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: You can request a copy of all personal data we hold about you.

  • Correction: You can request correction of inaccurate or incomplete information.

  • Erasure: You may request deletion of your personal data, subject to legal or contractual obligations.

  • Restriction: You may request limitation of processing under certain circumstances.

  • Data Portability: You have the right to receive your data in a structured, commonly used format.

  • Objection: You may object to processing for marketing or legitimate interests.

  • Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact our Data Protection Officer (DPO) at support@tandtbilling.com. Requests will be handled promptly in accordance with applicable laws.


8. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance user experience, measure performance, and analyze usage. Cookies help us:

  • Improve website functionality and navigation.

  • Understand visitor preferences and behavior.

  • Deliver personalized services and targeted marketing (with consent).

You can manage or disable cookies through your browser settings; however, this may affect certain features of our website.


9. Marketing Communications

We may send promotional emails, newsletters, or offers regarding our services. Marketing communications are only sent to clients who have opted in. You can opt out at any time by using the unsubscribe link in emails or contacting us directly at support@tandtbilling.com. We will respect your preferences and ensure no unsolicited messages are sent.


10. Third-Party Links

Our services may include links to external websites or services. T & T BILLING LTD is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any linked services before providing personal information.


11. Children Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that personal data of a child has been collected without parental consent, we will take steps to delete it promptly.


12. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify affected individuals and relevant authorities in accordance with UK GDPR requirements. We maintain strict incident response procedures to mitigate risks and prevent future breaches.


13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, regulations, or business practices. The updated policy will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of the revised Privacy Policy.


14. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

T & T BILLING LTD
Address: 3 St. Hildas Court, Aylesbury, England, HP19 7RG
Phone: 020 4621 4740
Help: support@tandtbilling.com

Our Data Protection Officer (DPO) is available to address any inquiries and ensure your rights are fully respected.


15. Commitment to Privacy

T & T BILLING LTD is committed to transparency, accountability, and the highest standards of data protection. Your trust is paramount, and we strive to maintain your confidence by protecting your personal information and respecting your privacy at all times.

By choosing T & T BILLING LTD, you are partnering with a company that values your privacy, complies with international data protection standards, and is dedicated to providing a secure, professional, and seamless flight booking experience.

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