T & T BILLING LTD  is committed to maintaining the highest standards of transparency, professionalism, and customer service. This Refund Policy outlines the terms under which refunds are processed for flight bookings and related travel services. It is designed to provide clarity, protect client interests, and ensure compliance with applicable regulations. By engaging our services, you acknowledge and agree to the terms set forth in this policy.

1. Scope and Applicability

This Refund Policy applies to all flight bookings and ancillary services facilitated through T & T BILLING LTD, including:

• Individual and corporate flight reservations.

• Group travel bookings.

• Changes, cancellations, or modifications to confirmed itineraries.

T & T BILLING LTD operates as a licensed travel agent and intermediary. Refunds are governed primarily by the airline fare rules and policies. While we facilitate and manage the refund process on behalf of our clients, ultimate approval is subject to the airline or service provider terms.

2. General Principles

• Refunds are considered upon formal request and subject to airline and service provider approval.

• Submission of a refund request does not guarantee the issuance of a refund.

• Refunds will be processed in the original form of payment unless otherwise approved.

• Clients are encouraged to review fare conditions at the time of booking to understand refund eligibility.

3. Eligibility for Refunds

Refunds may be considered under the following circumstances:

1. Voluntary Cancellation: Refunds for refundable tickets canceled within the airline stipulated timeframe.

2. Airline-Initiated Cancellations: If the airline cancels a flight or materially changes the schedule.

3. Ticketing Errors: In cases where T & T BILLING LTD inadvertently issues an incorrect fare or booking.

4. Extraordinary Circumstances: Events beyond the client or our control, including natural disasters, political unrest, pandemics, or operational disruptions.

Non-refundable tickets or promotional fares are generally ineligible for refunds but may qualify for airline credit or rebooking options, subject to airline discretion.

4. Refund Submission and Processing

To initiate a refund request:

1. Submission: Clients must submit a refund request via email (support@tandtbilling.com) or by phone (020 4621 4740) with the following information:

   • Full booking reference.

   • Passenger details.

   • Reason for refund.

2. Verification: We will verify the booking and fare rules to confirm refund eligibility.

3. Airline Approval: Refund requests are submitted to the airline or service provider for approval.

4. Processing Timeline: Once approved, refunds are generally processed within 14–21 business days. Processing times may vary depending on the airline or payment provider.

5. Payment Method: Refunds will be returned to the original method of payment. Alternate arrangements are possible only with airline approval.

5. Refund Fees and Deductions

• Refunds may be subject to airline cancellation fees, administrative fees, or service charges.

• Taxes, surcharges, or additional fees imposed by the airline may be non-refundable.

• T & T BILLING LTD may charge a nominal service fee for processing refunds, which will be disclosed prior to initiating the refund process.

6. Cancellations Due to Extraordinary Circumstances

Refunds arising from extraordinary circumstances, such as:

• Natural disasters, political unrest, or pandemics.

• Airline operational cancellations or insolvency.

will be managed in accordance with airline policy and applicable regulations. T & T BILLING LTD will provide full assistance in facilitating the refund or rebooking process but cannot guarantee timelines or outcomes.

7. Partial Refunds

• Partial refunds may apply in situations where only part of a booking is canceled or modified, such as individual passengers in a group booking.

• Refund amounts will be calculated in accordance with airline fare rules and any applicable service fees.

8. Corporate and Group Bookings

For corporate or group bookings:

• Refunds are subject to the airline group booking terms.

• Refund requests must be submitted by the designated corporate representative or group organizer.

• Administrative and processing fees may apply, depending on airline policies and booking complexity.

9. Third-Party Services

Refunds for ancillary services (e.g., hotels, insurance, transfers) are governed by the respective service provider terms. T & T BILLING LTD will assist with processing but is not responsible for the policies or decisions of third-party providers.

10. Situations Where Refunds Are Not Permitted

Refunds will generally not be issued for:

• No-shows or missed flights.

• Failure to provide valid travel documentation (passport, visa, etc.).

• Non-refundable tickets or promotional fares.

• Changes made outside airline-specified timelines or conditions.

11. Client Responsibilities

Clients are responsible for:

• Providing accurate booking information when submitting refund requests.

• Reviewing fare rules and airline policies prior to requesting refunds.

• Submitting refund requests within the timeframe allowed by the airline.

Failure to comply may result in the refund request being denied.

12. Dispute Resolution

• T & T BILLING LTD will endeavor to resolve refund-related disputes promptly and professionally.

• Any disputes not resolved amicably will be subject to the laws of England and Wales.

• Clients retain the right to escalate unresolved disputes to relevant UK consumer protection authorities.

13. Contact Information

For all refund inquiries and assistance:

T & T BILLING LTD
Address: 3 St. Hildas Court, Aylesbury, England, HP19 7RG
Help: support@tandtbilling.com

Our dedicated team is available to provide guidance, facilitate refund requests, and ensure the process is handled professionally and efficiently.

14. Commitment to Transparency and Professionalism

At T & T BILLING LTD, we are committed to ensuring all refund matters are handled with transparency, fairness, and professionalism. While airlines ultimately control ticket refunds, we strive to provide full support to our clients, keep them informed at every stage, and facilitate timely resolution wherever possible.

By choosing T & T BILLING LTD, you are partnering with a company that prioritizes integrity, accountability, and a seamless client experience.